Making it Count – since 1893

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Making it Count – What does this mean?

Wilson Wright has been ‘Making it Count’ for 125 years.

‘Making it Count’ encapsulates our ethos as a firm. It is about making a tangible difference to each of our clients, their families, businesses, staff and the wider community.

We take pride in the strong relationships we have developed with our clients and contacts over the decades, determination in the face of adversity, and paying as much attention to the smallest detail as to the big picture.

These sound bites capture the personal approach of our clients and contacts, who have got to where they are by making a difference across a wide range of industries and sectors.

We asked some of our clients, contacts, partners and staff to share some of their ‘Making it Count’ experiences. We are proud to be associated with them and we hope you enjoy their stories too. Keep a look out for more Making it Count stories in the coming months from our clients, staff and industry experts.

All

Martin
Sharp
Executive Director, DFK International
international network association of WILSON WRIGHT

“Building international relations in a multi-cultural context does take time and effort. It is important not to just take your own cultural experience, background and approach to business into that environment. You need to be sensitive and take due account of the way in which other people do business.

In my military experience that was also very clear. I recall in Sierra Leone having to make operational plans for a hostage rescue mission and needing to coordinate our activities with the Indian Air Force that was operating helicopters for the United Nations. I remember sitting down to tea with my Indian Air Force counterparts and spending considerable time discussing cricket before we were able to get down to the business of airspace coordination.”

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Peter
Lassman
Former Director, Chrysalis Plc
client of WILSON WRIGHT

“When first selling my business (through Wilson Wright) in 1985, we had several suitors. I wasn’t that happy with the first, who (despite the money on offer and the celebrity status of the Chairman) left me feeling less than enamoured. After several months of dealing with the next potential purchaser, I was finally introduced to their Chairman. On opening the door to his office there he was – reclining with his bare feet on his desk, munching a banana whilst watching horse racing on TV. I thought to myself, I can do business with this sort of person and sold the company to him. Within two years I was on the main board and worked with him for the next 30 years, never regretting my decision!”

Return to top…


David
Dangoor
Trustee, Exilarch’s Foundation
client of WILSON WRIGHT

“I remember when I was eighteen, having just passed my driving test I borrowed my parents’ car. On my way home, I ran out of petrol in the middle of nowhere, with no money. Someone stopped behind me, took a can of petrol from his boot and poured half of it in my car. I was embarrassed to have no money and asked how I could repay him. He said: ‘Buy yourself a petrol can and do the same for someone else.’ I realised that by spreading that feeling of helping others you are showing gratitude for the help that was given to you.

Whenever I help anyone I feel a wonderful connection. I believe we are built to get pleasure out of helping others.”

Return to top…



Femi
Wright
Managing Partner, WYZE Concepts & Associate
former employee of WILSON WRIGHT

“Doing my job well is something I have always concentrated on but I no longer focus on only my own success. I have learned through experience that operating in isolation is not as splendid as the old adage might suggest. Looking after number one always left me feeling as though something was missing.

My boss would say to me “Femi, it’s not enough just to do the work, you have to be seen to do the work”. Over time I realised that when my ‘family’ (my team) have a positive perception of me and my work I gain a much greater sense of achievement. I experienced a culture which was one for all and all for one and I felt the joy of sharing success.”

Return to top…




Tara
Benson
Marketing Director, Just Park
contact of WILSON WRIGHT

“People find it easier to identify with others who appear open and honest. I think the high-gloss shine of advertising has become blinding to the extent that as consumers we all subconsciously crave a reality which is somewhat less polished. ‘Authenticity’ appeared a few years ago as a brand buzzword but is now recognised by the cleverer companies as valuable business asset.

It’s not quite as easy as it would first appear to identify one’s authentic soul. From the outside, it’s seemingly effortless because it all rings true, it all comes from an authentic place within the business. You have to be brave and visionary enough to highlight authentic elements of your brand to unleash latent value and create new and true commercial opportunities.”

Return to top…




Hayley
Turner
Internal Systems and Data Manager
employee of WILSON WRIGHT

“I never say no to help anyone, family, work or just everyday life. The other day I noticed a blind man had completely lost his bearings in the middle of a main road with everyone around him simply rushing about their own business. So I stopped and asked if he needed help to cross.

One day, I saw an elderly lady in the café where I was having breakfast counting all her pennies to find enough to pay for her food. Without hesitation I added her bill to my own.

And at work I try and help all departments too. Everyone from the receptionist to the senior partner at WW come to me for help with one thing or another. I enjoy it and hopefully make their jobs a little easier.”

Return to top…


Julian
RICHER
Author and Founder of Richer Sounds
client of WILSON WRIGHT

“To make it count as a responsible entrepreneur you must be determined in everything you do… and pay attention to every tiny detail. It’s about taking advantage of all opportunities whenever they present themselves. And striving to own your properties as soon as you can. Also, and particularly in retail, giving great service combined with great value. Do that and you’ll be unassailable.

But above all, it’s about looking after the people – after all, what goes around comes around!

Be a responsible entrepreneur… you’ll sleep better at night and your business will prosper!”

Return to top…


Scott
DANN
Footballer, Crystal Palace FC
client of WILSON WRIGHT

“We have an end of season awards which includes Player’s Player and it’s probably the best award you can get. To be voted by your fellow teammates who you’re with day in day out and who see all the work that goes on.

You know you’ve got a chance of winning but there’s another 20 – 25 players who have all contributed over the course of the season. When your name gets called out, you’re surprised and flattered and then straight away you have a sense of pride and happiness. There’s a massive satisfaction in it because you know they’ve seen what you’ve put in the whole season, from the start to the end, not just on the pitch but also type of person you are.”

Return to top…



Jo
HAIGH
CEO, We are FDS
joint venture partner with WILSON WRIGHT

“The Non-Executive Director role particularly presents a need to add value and demonstrate to the board that they have made the right choice.

Two years ago, I joined a company that was in distress. The senior management team had a great business model but an insolvent balance sheet. After walking around the site, I noticed a considerable amount of expensive kit and subsequently discovered they had a policy of rapid asset write down. So, it wasn’t too much of an ask to request an asset revaluation and policy change as it still had at least 5 years life in it.

This simple observation and advice turned around their balance sheet and gave them the opportunity to present a much stronger business to potential investors.”

Return to top…


Adam
CRAMER
Partner
WILSON WRIGHT

“Success doesn’t come easy. To me, it’s the elation you feel after triumphing over a particularly tough challenge. So, it’s not success by my definition if it’s a ‘walk in the park’, ‘handed on a plate’ or a ‘stroke of luck’.

Sometimes the odds can be so stacked against you it’s hard to see the end of a problem never mind envision the success, so you have to believe in what you can achieve and inspire others with a tenacity that sticks! Even if you think you are beaten, try again. Remember the 49/50 rule – just because it didn’t work the last 49 times doesn’t mean it won’t work the next time. Try a different method or a new approach. Evaluate from another perspective. Find a way to make it count.”

Return to top…




John
TREHARNE
CEO, The Gym Group
client of WILSON WRIGHT

“In 2009, we decided we wanted to start raising money for charity, triggered by the number of requests we were getting from members to organise charitable events in our gyms. We thought we needed to put some structure behind it and set up an evaluation process to help us decide whether we should support a specific charity.

The process starts at a local gym level where they decide which local charities they wish to support; and with a simple change to the web sign-up, we added one additional step to the process. Members then choose how much to donate which is added to their first month’s gym payment. For many it’s a small gesture but multiply that by a gym’s worth of members and that soon adds up! We have raised over £400k for charities.”

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Stuart
LAWSON
CEO & Partner, Animatrix Capital LLP
client of WILSON WRIGHT

“Many years ago, I was in final discussions to purchase a company, I was in the owners panelled office when there was a knock at the door, he didn’t react, again, still no reaction. I said, I think someone is at the door, he looked at me and said yes, they can wait until I say come in, 5 minutes went by then he said, come in. A lady nervously walked in and asked for more toilet rolls, these were produced, passed over and she left. I sat speechless.

I completed the deal and the first thing I did was turn his office into a staff room, let the TEAM tell us how to improve the business and release the toilet rolls!

In the next 12 months production went up 30%.

Since then I have managed many companies, I either have no office or an open door and I always listen to the TEAM.”

Return to top…




Tom
TESFAY
Associate
WILSON WRIGHT

“My mum came to this country 30 years ago seeking refuge from war. She has made significant sacrifices in her own life to help my siblings and I build a life for ourselves. I am not sure she fully comprehends how successful I have become at work and she is right not to care, my job doesn’t make me the person I am. My morals, my respect for others and my underlying joy for life does. All gifts handed down to me by her.

Everyday, I look to build on the relationships I have with my colleagues and our clients and look to get the best out of each other, the same way my mum has been able to get the best out of me.”

Return to top…



Ciara
SHERIDAN
Personal Assistant
WILSON WRIGHT

“I am unapologetic about my high standards. Customer service is something I have always been passionate about. Both receiving it and delivering it! I know myself that when I have a great experience I don’t just return for more, I insist that others have the same opportunity to experience what I did.

So, it was no surprise to me when I came to realise that our WW client list has names which have been with us for half a century or more! Not only that, the majority of our business development comes from word of mouth recommendations. It’s because we build such incredible relationships with our clients. In some of the longest standing, those business relationships have developed into lifelong friendships. That’s a whole new level of trust.”

Return to top…


Our clients

David
Dangoor
Trustee, Exilarch’s Foundation
client of WILSON WRIGHT

“I remember when I was eighteen, having just passed my driving test I borrowed my parents’ car. On my way home, I ran out of petrol in the middle of nowhere, with no money. Someone stopped behind me, took a can of petrol from his boot and poured half of it in my car. I was embarrassed to have no money and asked how I could repay him. He said: ‘Buy yourself a petrol can and do the same for someone else.’ I realised that by spreading that feeling of helping others you are showing gratitude for the help that was given to you.

Whenever I help anyone I feel a wonderful connection. I believe we are built to get pleasure out of helping others.”

Return to top…


Peter
Lassman
Former Director, Chrysalis Plc
client of WILSON WRIGHT

“When first selling my business (through Wilson Wright) in 1985, we had several suitors. I wasn’t that happy with the first, who (despite the money on offer and the celebrity status of the Chairman) left me feeling less than enamoured. After several months of dealing with the next potential purchaser, I was finally introduced to their Chairman. On opening the door to his office there he was – reclining with his bare feet on his desk, munching a banana whilst watching horse racing on TV. I thought to myself, I can do business with this sort of person and sold the company to him. Within two years I was on the main board and worked with him for the next 30 years, never regretting my decision!”

Return to top…



Scott
DANN
Footballer, Crystal Palace FC
client of WILSON WRIGHT

“We have an end of season awards which includes Player’s Player and it’s probably the best award you can get. To be voted by your fellow teammates who you’re with day in day out and who see all the work that goes on.

You know you’ve got a chance of winning but there’s another 20 – 25 players who have all contributed over the course of the season. When your name gets called out, you’re surprised and flattered and then straight away you have a sense of pride and happiness. There’s a massive satisfaction in it because you know they’ve seen what you’ve put in the whole season, from the start to the end, not just on the pitch but also type of person you are.”

Return to top…


Julian
RICHER
Author and Founder of Richer Sounds
client of WILSON WRIGHT

“To make it count as a responsible entrepreneur you must be determined in everything you do… and pay attention to every tiny detail. It’s about taking advantage of all opportunities whenever they present themselves. And striving to own your properties as soon as you can. Also, and particularly in retail, giving great service combined with great value. Do that and you’ll be unassailable.

But above all, it’s about looking after the people – after all, what goes around comes around!

Be a responsible entrepreneur… you’ll sleep better at night and your business will prosper!”

Return to top…


Stuart
LAWSON
CEO & Partner, Animatrix Capital LLP
client of WILSON WRIGHT

“Many years ago, I was in final discussions to purchase a company, I was in the owners panelled office when there was a knock at the door, he didn’t react, again, still no reaction. I said, I think someone is at the door, he looked at me and said yes, they can wait until I say come in, 5 minutes went by then he said, come in. A lady nervously walked in and asked for more toilet rolls, these were produced, passed over and she left. I sat speechless.

I completed the deal and the first thing I did was turn his office into a staff room, let the TEAM tell us how to improve the business and release the toilet rolls!

In the next 12 months production went up 30%.

Since then I have managed many companies, I either have no office or an open door and I always listen to the TEAM.”

Return to top…


Industry experts

Tara
Benson
Marketing Director, Just Park
contact of WILSON WRIGHT

“People find it easier to identify with others who appear open and honest. I think the high-gloss shine of advertising has become blinding to the extent that as consumers we all subconsciously crave a reality which is somewhat less polished. ‘Authenticity’ appeared a few years ago as a brand buzzword but is now recognised by the cleverer companies as valuable business asset.

It’s not quite as easy as it would first appear to identify one’s authentic soul. From the outside, it’s seemingly effortless because it all rings true, it all comes from an authentic place within the business. You have to be brave and visionary enough to highlight authentic elements of your brand to unleash latent value and create new and true commercial opportunities.”

Return to top…


Femi
Wright
Managing Partner, WYZE Concepts & Associate
former Employee of WILSON WRIGHT

“Doing my job well is something I have always concentrated on but I no longer focus on only my own success. I have learned through experience that operating in isolation is not as splendid as the old adage might suggest. Looking after number one always left me feeling as though something was missing.

My boss would say to me “Femi, it’s not enough just to do the work, you have to be seen to do the work”. Over time I realised that when my ‘family’ (my team) have a positive perception of me and my work I gain a much greater sense of achievement. I experienced a culture which was one for all and all for one and I felt the joy of sharing success.”

Return to top…


Martin
Sharp
Executive Director, DFK International
international network association of WILSON WRIGHT

“Building international relations in a multi-cultural context does take time and effort. It is important not to just take your own cultural experience, background and approach to business into that environment. You need to be sensitive and take due account of the way in which other people do business.

In my military experience that was also very clear. I recall in Sierra Leone having to make operational plans for a hostage rescue mission and needing to coordinate our activities with the Indian Air Force that was operating helicopters for the United Nations. I remember sitting down to tea with my Indian Air Force counterparts and spending considerable time discussing cricket before we were able to get down to the business of airspace coordination.”

Return to top…


Julian
RICHER
Author and Founder of Richer Sounds
client of WILSON WRIGHT

“To make it count as a responsible entrepreneur you must be determined in everything you do… and pay attention to every tiny detail. It’s about taking advantage of all opportunities whenever they present themselves. And striving to own your properties as soon as you can. Also, and particularly in retail, giving great service combined with great value. Do that and you’ll be unassailable.

But above all, it’s about looking after the people – after all, what goes around comes around!

Be a responsible entrepreneur… you’ll sleep better at night and your business will prosper!”

Return to top…



Scott
DANN
Footballer, Crystal Palace FC
client of WILSON WRIGHT

“We have an end of season awards which includes Player’s Player and it’s probably the best award you can get. To be voted by your fellow teammates who you’re with day in day out and who see all the work that goes on.

You know you’ve got a chance of winning but there’s another 20 – 25 players who have all contributed over the course of the season. When your name gets called out, you’re surprised and flattered and then straight away you have a sense of pride and happiness. There’s a massive satisfaction in it because you know they’ve seen what you’ve put in the whole season, from the start to the end, not just on the pitch but also type of person you are.”

Return to top…


Jo
HAIGH
CEO, We are FDS
joint venture partner with WILSON WRIGHT

“The Non-Executive Director role particularly presents a need to add value and demonstrate to the board that they have made the right choice.

Two years ago, I joined a company that was in distress. The senior management team had a great business model but an insolvent balance sheet. After walking around the site, I noticed a considerable amount of expensive kit and subsequently discovered they had a policy of rapid asset write down. So, it wasn’t too much of an ask to request an asset revaluation and policy change as it still had at least 5 years life in it.

This simple observation and advice turned around their balance sheet and gave them the opportunity to present a much stronger business to potential investors.”

Return to top…


Stuart
LAWSON
CEO & Partner, Animatrix Capital LLP
client of WILSON WRIGHT

“Many years ago, I was in final discussions to purchase a company, I was in the owners panelled office when there was a knock at the door, he didn’t react, again, still no reaction. I said, I think someone is at the door, he looked at me and said yes, they can wait until I say come in, 5 minutes went by then he said, come in. A lady nervously walked in and asked for more toilet rolls, these were produced, passed over and she left. I sat speechless.

I completed the deal and the first thing I did was turn his office into a staff room, let the TEAM tell us how to improve the business and release the toilet rolls!

In the next 12 months production went up 30%.

Since then I have managed many companies, I either have no office or an open door and I always listen to the TEAM.”

Return to top…


Our staff


Hayley
Turner
Internal Systems and Data Manager
employee of WILSON WRIGHT

“I never say no to help anyone, family, work or just everyday life. The other day I noticed a blind man had completely lost his bearings in the middle of a main road with everyone around him simply rushing about their own business. So I stopped and asked if he needed help to cross.

One day, I saw an elderly lady in the café where I was having breakfast counting all her pennies to find enough to pay for her food. Without hesitation I added her bill to my own.

And at work I try and help all departments too. Everyone from the receptionist to the senior partner at WW come to me for help with one thing or another. I enjoy it and hopefully make their jobs a little easier.”

Return to top…


Adam
CRAMER
Partner
WILSON WRIGHT

“Success doesn’t come easy. To me, it’s the elation you feel after triumphing over a particularly tough challenge. So, it’s not success by my definition if it’s a ‘walk in the park’, ‘handed on a plate’ or a ‘stroke of luck’.

Sometimes the odds can be so stacked against you it’s hard to see the end of a problem never mind envision the success, so you have to believe in what you can achieve and inspire others with a tenacity that sticks! Even if you think you are beaten, try again. Remember the 49/50 rule – just because it didn’t work the last 49 times doesn’t mean it won’t work the next time. Try a different method or a new approach. Evaluate from another perspective. Find a way to make it count.”

Return to top…


Tom
TESFAY
Associate
WILSON WRIGHT

“My mum came to this country 30 years ago seeking refuge from war. She has made significant sacrifices in her own life to help my siblings and I build a life for ourselves. I am not sure she fully comprehends how successful I have become at work and she is right not to care, my job doesn’t make me the person I am. My morals, my respect for others and my underlying joy for life does. All gifts handed down to me by her.

Everyday, I look to build on the relationships I have with my colleagues and our clients and look to get the best out of each other, the same way my mum has been able to get the best out of me.”

Return to top…


Ciara
SHERIDAN
Personal Assistant
WILSON WRIGHT

“I am unapologetic about my high standards. Customer service is something I have always been passionate about. Both receiving it and delivering it! I know myself that when I have a great experience I don’t just return for more, I insist that others have the same opportunity to experience what I did.

So, it was no surprise to me when I came to realise that our WW client list has names which have been with us for half a century or more! Not only that, the majority of our business development comes from word of mouth recommendations. It’s because we build such incredible relationships with our clients. In some of the longest standing, those business relationships have developed into lifelong friendships. That’s a whole new level of trust.”

Return to top…